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Returns Policy

 

Returns and Refunds Policy

Terms and Conditions

At www.simplypatiofurniture.co.uk we are committed to giving you the best possible products, prices and service. However, in the unlikely event that a customer would like to return an item, please ensure that you notify us within 7 days. This is in line with online retailers’ legal obligations under the European Directive on distance selling (which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that the customer has the unconditional right to cancel an order within 7 days of delivery.

The customer is always responsible for the carriage costs of returning the goods. If the customer decides to use their own courier, the customer should ensure that the item is insured to cover the value of the goods and a trackable "signed-for" service is used. If we arrange collection through our courier the collection charge will be deducted from any refund amount.

Transporting large goods is expensive and we advise customers to be aware of any potential charges before purchasing.

Once the goods have been received, the card that was used to pay for the items will be credited with the net refund amount within 30 days. In order for a refund to occur all goods must be in their original packaging in a resalable condition. A £5 restocking fee is applicable to all returns and will be deducted from the net refund amount.

Refunds can only be processed if;

a. The goods are packaged in their original packaging and are in a saleable condition.
b. A completed returns form, authorised by Simplypatiofurniture.co.uk is included within an envelope and securely fixed to one of the boxes that is being returned.

Returns and Refunds Procedure

The customer should ensure that they contact us in writing within 7 days of receiving the goods including the order number, full name, delivery address and any additional information that is deemed relevant.

We suggest that customers e-mail us at hello@thesimplygroup.co.uk

Once the email has been received the customer will be advised the procedure for returning the item, including collection of the item, collection charge, return address (do NOT send items to the registered business address) and will be provided with an authorised returns form.

Defects

If a defect occurs we suggest that the customer contacts us in writing via email, providing the following information; order number, full name, delivery address and a description of the problem. It is also essential that you provide photographs of the issue. This is important as it will allow us to identify the defect quicker and resolve the problem much faster.

To arrange to return a product or for further information about returns or refunds please e-mail us at hello@thesimplygroup.co.uk

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